Cross-border intelligence

Why You Should Add Voice Support to Your Ecommerce Store

Empathy, accessibility, trust, and faster response times are the top benefits of implementing voice support.

Customer Service Benchmarks: What Ecommerce Brands Actually Achieve

Customer service benchmarks backed by real ecommerce data across FRT, CSAT, resolution rate, and more.

How to Make the Business Case for Your AI Agent

Learn which metrics prove AI agent ROI, from cost savings and team capacity to CX quality and revenue impact.

How to Audit Your Ticket Volume (and Actually Fix What's Driving It)

Ticket volume is the clearest measure of your support workload — and a signal of friction in your business. Here's how to track it, benchmark it by vertical, and reduce it without hurting CX.

Ask Your Helpdesk Anything: How to Use Claude or ChatGPT with Gorgias

Connect your Gorgias helpdesk to Claude, ChatGPT, or any LLM with Gorgias MCP and get answers from your support data in seconds.

Gaia for Zendesk: Diagnose and Fix Your AI Agent

A free tool from Gorgias that turns your Zendesk ticket history into ready-made AI Agent guidances, instructions, and procedures.

Small Business Customer Service: How to Handle It Solo

Everything small business owners need to set up a customer support system that saves hours without expensive software.

7 CRO A/B Tests That Reduce Customer Support | Blend x Gorgias

Reduce customer support tickets before they happen. Learn 7 CRO A/B tests that answer buyer questions, boost conversions, and lighten support load for your team.

AI Copilots for Customer Service: How Gaia Is Different

AI copilots help support agents draft and resolve faster. Compare Intercom, Zendesk, Kustomer, and Gladly, and see how Gorgias Gaia takes a different path.

How We Built the Ecommerce AI Agent Benchmark

Gorgias tested 12 AI agents on 200+ live stores and 8,000+ conversations. See how the benchmark scores shopping and support, and why it's fully public.

Local SEO: What is it & how to do it

Local SEO is the process of improving search visibility, traffic, and brand awareness for local businesses.

How to Increase Your LinkedIn Followers — What I've Learned From 25K of My Own and Millions of Posts of Buffer Data

I grew to 25K LinkedIn followers in six years. Here's exactly how to increase your LinkedIn followers in 2026 based on my experience and Buffer's own data.

Add Social Profiles to Search Console

Publish a video on YouTube and related product images on Instagram, and then track organic search performance for each. The post Add Social Profiles to Search Console appeared first on Practical Ecommerce.

How Salt Lake City eBayers Welcome New Neighbors

For years, Changemakers in Utah have volunteered with the International Rescue Committee in support of new Americans. A 2026 Global Give grant deepens that relationship and supports IRC’s entrepreneurship work.

Introducing Guest Vaulting for Braintree

Enable automatic guest vaulting with Braintree to support reauthorization, delayed capture, and downstream payment workflows.

5 Content Marketing Ideas for November 2026

November ideas include Route 66, the science behind products, 1976, television history, and rethinking the holiday gift guide. The post 5 Content Marketing Ideas for November 2026 appeared first on Practical Ecommerce.

GTM tech stack: What it is and how to build one

TinyHealth.com Sells Gut Tests by Mail

Founder Cheryl Sew Hoy explains why gut health matters and her company's simple process for collecting and analyzing stool samples. The post TinyHealth.com Sells Gut Tests by Mail appeared first on Practical Ecommerce.

Data storytelling: Turning social insights into a narrative your org acts on

Engagement is up. Your brand is seeing a spike in mentions. Sentiment is trending positive. People are sharing a hack about one of your Read more... The post Data storytelling: Turning social insights into a narrative your org acts on appea

AI Overviews Currently Appear for 83% of Branded Searches

That prompted us to investigate AI Overviews for branded searches on a larger scale. We found that AI Overviews now appear for 83% of branded queries, potentially reducing clicks to brands’ own websites and giving third-party sources like W

The Essential First Step Every Brand Must Know Before Adopting AI in Operations! Hear James, Founder of "Raccoon AI," Share the Keys to Implementing AI Customer Service and Digital

Even if employees widely use AI, it does not mean the company's processes have completed digital transformation. For example, marketing uses AI to write copy and sales organizes quotations, but if data specifications are inconsistent, cross-department handovers still require rework, and the time saved is consumed again

Turn your existing social assets into high-impact YouTube ads.

In this Ads Decoded episode, we discuss ad creative — and how it can make or break your YouTube campaigns.

Diagnosing AEO gaps: A content audit guide

SEO for Static Sites: 8 Problems to Watch For

But easier to build doesn’t necessarily mean easier to optimize. WordPress and other CMSs quietly handle many SEO basics through plugins and built-in functionality, from canonicals and sitemaps to redirects, metadata, schema, and 404 handli