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Fresh intelligence
Why customers are fed up with AI chatbots
Few things will cause a customer to immediately request — or demand — a live agent like a bot that misunderstands them.
Retail Dive · Published 10/22/2026, 22:18Amazon eyes 300K holiday hires
The e-commerce giant is increasing U.S. holiday staffing by 20% compared to the past three seasons.
Retail Dive · Published 10/22/2026, 00:40Adidas’ record Q3 is salt in the wound for Nike
Preliminary figures show revenue reaching $8.1 billion, as the sportswear giant takes “significant” share from its rival.
Retail Dive · Published 10/22/2026, 00:37Target unwraps high-concept holiday ads focused on gift-giving academy
Actor D’Arcy Carden serves as Chief Giftologist in a new campaign that will be supported by a bigger creator push around YouTube and TikTok.
Retail Dive · Published 10/22/2026, 00:29Teen spending up 6% as they trade athletic apparel for fashion
While footwear was down and traditional athletic brands lost share, Target and brands including On gained ground, per a survey from Piper Sandler.
Retail Dive · Published 10/22/2026, 00:21Target touts holiday bargains as consumers stress out about their finances
The offer includes what the mass merchant calls “luxe-for-less gifting.” But with apparel and home in turnaround mode, its strongest category is toys.
Retail Dive · Published 10/21/2026, 23:45Walmart enlists Sam’s Club in latest challenge to Amazon Prime
The retail giant has bundled its Walmart+ and Sam’s Club Plus memberships for a savings of nearly $100, which could appeal to stressed-out consumers.
Retail Dive · Published 10/21/2026, 00:26Magic: The Gathering reaches record $600M in quarterly revenue
Parent company Hasbro raised its 2026 financial outlook as it reported its strongest quarter of the year.
Retail Dive · Published 10/21/2026, 00:24Can Best Buy be the new gaming boss?
The electronics retailer is piloting a gaming hub that brings together content, deals and preorders, and will also open a dedicated gaming hub inside a store in California.
Retail Dive · Published 10/21/2026, 00:20UPS’ Happy Returns comes to TikTok Shop
Pacsun and Everlane are among the retailers tapping into the new integration ahead of the post-holiday returns rush.
Retail Dive · Published 10/20/2026, 22:48Anthropologie’s holiday marketing seeks to balance emotion, business impact
Sentimental ads and a creator-led social series are complemented by offerings like a new DoorDash partnership, CMO Barbra Sainsurin said.
Retail Dive · Published 10/20/2026, 22:44Shoppers expect less for more this holiday season. That could mean a sales decline.
Some of the latest projections suggest spending could drop, but even those that predict growth recognize consumers are pressured.
Retail Dive · Published 10/20/2026, 19:00Mattel names second CFO in under 18 months
Peter Griffith joins from a biotech company. Paul Ruh, who has been CFO since the spring of 2025, will serve as an adviser through the end of the year.
Retail Dive · Published 10/20/2026, 00:16Dick’s Sporting Goods’ seasonal hiring slips
The athletics retailer is echoing a national pattern of retailers pulling back on hiring workers for the holidays.
Retail Dive · Published 10/20/2026, 00:12Walmart opens next-gen California facility to boost West Coast fulfillment
The 900,000-square-foot site is equipped with an automated storage and retrieval system to help increase order capacity to enable faster shipping.
Retail Dive · Published 10/19/2026, 23:22Former Estée Lauder exec no longer with Gap Inc.
John Demsey began advising for the retailer about a year ago as the company sought to revamp its beauty business.
Retail Dive · Published 10/19/2026, 22:47NRF forecasts 4.2% holiday sales growth, muted seasonal hiring
Spending may top $1 trillion as consumers grapple with higher prices.
Retail Dive · Published 10/19/2026, 22:33Nike hired Elliott Hill to fix a couple problems. They keep growing.
Three years ago, Nike executives touted “strong growth” across Converse and Jordan Brand. Now, both are declining by double digits — and so is China.
Retail Dive · Published 10/19/2026, 21:08Your retail network isn’t ready for AI. Here’s why.
Here's a practical list of network and IT challenges retailers need to overcome to support AI at scale.
Retail Dive · Published 10/19/2026, 17:00Why retail is positioned to win the flexible credential opportunity
Shoppers juggle debit, credit and BNPL. Here’s why retail is poised to win with one flexible card.
Retail Dive · Published 10/19/2026, 17:00Power profitable growth: How retailers are elevating customer experiences while unlocking new revenue without adding operational complexity
Retailers face increasing pressure to drive growth, elevate customer experiences and improve profitability. Discover how leading retailers are partnering with NRG.
Retail Dive · Published 10/19/2026, 17:00Halloween without candy? What shoppers are cutting from budgets this year
Nearly two-thirds of shoppers plan to skip some purchases this year, including staple items like costumes and candy, a new LendingTree survey finds.
Retail Dive · Published 10/17/2026, 00:09Bath & Body Works expands partnership to all Ulta stores for the holidays
Pink Suede is back as a limited-edition scent exclusive to Ulta. Meanwhile, customers can shop a curated selection of seasonal products at the beauty retailer through Dec. 26.
Retail Dive · Published 10/16/2026, 23:56Nordstrom Rack comes back to San Francisco
The off-price retailer left its Union Square location three years ago but is reopening a 51,500-square-foot store in fall 2027 as the city’s retail revitalization continues.
Retail Dive · Published 10/16/2026, 23:55
