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Fresh intelligence
Why customers are fed up with AI chatbots
Few things will cause a customer to immediately request — or demand — a live agent like a bot that misunderstands them.
Retail Dive · Published 10/22/2026, 22:18Amazon eyes 300K holiday hires
The e-commerce giant is increasing U.S. holiday staffing by 20% compared to the past three seasons.
Retail Dive · Published 10/22/2026, 00:40Adidas’ record Q3 is salt in the wound for Nike
Preliminary figures show revenue reaching $8.1 billion, as the sportswear giant takes “significant” share from its rival.
Retail Dive · Published 10/22/2026, 00:37Target unwraps high-concept holiday ads focused on gift-giving academy
Actor D’Arcy Carden serves as Chief Giftologist in a new campaign that will be supported by a bigger creator push around YouTube and TikTok.
Retail Dive · Published 10/22/2026, 00:29Teen spending up 6% as they trade athletic apparel for fashion
While footwear was down and traditional athletic brands lost share, Target and brands including On gained ground, per a survey from Piper Sandler.
Retail Dive · Published 10/22/2026, 00:21Target touts holiday bargains as consumers stress out about their finances
The offer includes what the mass merchant calls “luxe-for-less gifting.” But with apparel and home in turnaround mode, its strongest category is toys.
Retail Dive · Published 10/21/2026, 23:45