Cross-border intelligence

Building for Europe’s sovereignty needs

DeepL for Sovereign Markets is hosted and operated entirely in the EU under EU jurisdiction, built for organizations that need more than data residency.

Zapier Agents is now AI by Zapier

Every capability that made Zapier Agents powerful—tool calling, reasoning, autonomous action—now lives inside a single AI step in the Zap editor, using AI by Zapier. Here, I'll map each Zapier Agents feature to its equivalent in AI by Zapie

Our approach to EU text provenance rules

How OpenAI is approaching text watermarking under EU rules. Learn where watermarks apply, how detection works, and why access starts with researchers.

The Hidden Cost of Not Adopting AI in Ecommerce

77.2% of ecommerce leaders use AI daily. Non-adopters are losing time, trust, and revenue.

How Your CX Team Will Evolve with AI

Discover how AI can change your support team by handling repetitive tasks, allowing agents to focus on strategic, high-value work.

Thinking of Leaving Freshdesk? 10 Alternatives Worth Switching To

Freshdesk wasn't built for ecommerce. Compare 10 alternatives, including pricing, AI features, and Shopify integrations, to find the right helpdesk for your store.

How to Make the Business Case for Your AI Agent

Learn which metrics prove AI agent ROI, from cost savings and team capacity to CX quality and revenue impact.

Gaia for Zendesk: Diagnose and Fix Your AI Agent

A free tool from Gorgias that turns your Zendesk ticket history into ready-made AI Agent guidances, instructions, and procedures.

10 Best Ecommerce Helpdesk Platforms in 2026 (Compared)

Compare the 10 best ecommerce helpdesks for 2026 on price, AI quality, and Shopify fit, so you pick the one that fits your store.

AI Copilots for Customer Service: How Gaia Is Different

AI copilots help support agents draft and resolve faster. Compare Intercom, Zendesk, Kustomer, and Gladly, and see how Gorgias Gaia takes a different path.

How We Built the Ecommerce AI Agent Benchmark

Gorgias tested 12 AI agents on 200+ live stores and 8,000+ conversations. See how the benchmark scores shopping and support, and why it's fully public.

Building advertising for the way people use AI

OpenAI introduces a new visual ad format in ChatGPT and expands measurement tools, attribution partnerships, and brand suitability for advertisers.

Inbox zero: What it is and how to actually get there

Confession time: I'm a chronic email avoider. If you've emailed me in the past few months, rest assured that I still haven't opened it. At some point, I realized I'd rather get slowly buried under an avalanche of Kohl's marketing emails and

The 11 best Asana alternatives in 2026

Picking a project management app is like wandering through the story of Goldilocks—there are so many options and no perfect fit. It feels like you'll always be sampling scalding porridge and trying to get comfy in a doll-sized bed. Asana is

The best video editing software in 2026

The best tool for video editing depends on a lot of factors: your technical ability and desire to learn, your budget, and the complexity of what you're hoping to accomplish. There's no one-size-fits-all video editor, but that's ok—the field

The Agent Said It Was Done. The Database Disagreed.

A model guide for the GPT-6 family

Learn how startups can choose GPT-6 models, tune reasoning effort, improve prompts and skills, coordinate tools, and prepare workflows for production.

The latest AI news we announced in September 2026

Here are Google’s latest AI updates from September 2026

AI Overviews Currently Appear for 83% of Branded Searches

That prompted us to investigate AI Overviews for branded searches on a larger scale. We found that AI Overviews now appear for 83% of branded queries, potentially reducing clicks to brands’ own websites and giving third-party sources like W

The Essential First Step Every Brand Must Know Before Adopting AI in Operations! Hear James, Founder of "Raccoon AI," Share the Keys to Implementing AI Customer Service and Digital

Even if employees widely use AI, it does not mean the company's processes have completed digital transformation. For example, marketing uses AI to write copy and sales organizes quotations, but if data specifications are inconsistent, cross-department handovers still require rework, and the time saved is consumed again

AutoSynthData: Generating Training Data for Enterprise Agents

Chatham scales its capital markets expertise with OpenAI

Chatham Financial uses Codex and GPT-5.6 to build technology and redesign workflows, cutting trade validation from 30 minutes to under 4.

The eternal complement

Advanced AI may matter most for the routine work behind breakthrough ideas. Explore why execution could shape the next economy and the pace of progress.

How Albertsons Companies is reimagining retail from the inside out

Albertsons Cos. is using ChatGPT Enterprise and the OpenAI API to help teams work faster and make grocery shopping easier for millions of customers.