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Ofcom best and worst parcel firms for customer satisfaction
According to Ofcom’s fourth annual survey, while average overall customer satisfaction remains reasonably high at 75%, levels declined for the first time in three years, having held stable at 78% since 2023. People’s experiences can vary de
ChannelX · Published 10/27/2026, 20:05THG Fulfil and CDS Superstores Extend Partnership
THG Fulfil, a leading provider of Software-as-a-Service (SaaS) technology, robotics, and operations platforms built for global ecommerce and CDS Superstores, trading as The Range, wilko and Homebase have agreed a multi-year contract extensi
ChannelX · Published 10/27/2026, 19:31Strawberry AI Companions for non-technical teams
Strawberry has launched this morning with two key differentiators – It’s a European start up and it’s an platform for learning how to use AI tools for those that don’t know where to get started. Much as you may think I’m techy because I wri
ChannelX · Published 10/26/2026, 19:50Grindstore reports 61% fall in EU orders since new customs charges took effect
Steff Aquarone MP will take evidence to Parliament from North Norfolk-based Grindstore after visiting the business in Holt and hearing how dramatically its European trade has fallen—a decline he says underlines the cost of Britain remaining
ChannelX · Published 10/26/2026, 17:59Evri Group invests £32.2 million to strengthen Peak readiness
Evri Group has invested £32.2 million into infrastructure, technology, automation and operational capabilities so far this year and as it continues preparations for Peak. This forms part of an overall investment of 100 million for the finan
ChannelX · Published 10/26/2026, 17:38refurbed marketplace launches in the UK
We’ve been waiting a long time for this one, but at last refurbed is live in the UK! With the aim to make buying professionally refurbished products a mainstream alternative to buying new, UK shoppers will be able to access everything from
ChannelX · Published 10/23/2026, 16:00easyShop guarantees lowest peak shipping rates for UK retailers through Smart Send integration
easyShop.com, the new marketplace from the easy® family of brands, has teamed up with Parcel2Go to guarantee retailers selling in the UK the lowest shipping prices until the final Christmas posting dates. The partnership comes as sellers fa
ChannelX · Published 10/22/2026, 18:00The ‘Always Out Generation’ – Young adults away from home most of the week
New research from InPost UK reveals a growing disconnect between the way young adults live and the way parcels are delivered. Almost half of 18–30-year-olds surveyed are away from home during traditional 9am–5pm delivery hours at least four
ChannelX · Published 10/22/2026, 04:09Beyond the Product Feed – How Marketplace Partnerships Drive Category Growth
There’s no question that strategic alliances between retailers and marketplace partners deliver better outcomes for both customers and the businesses. – It goes without saying that shared category expertise, customer insight and strategic p
ChannelX · Published 10/21/2026, 23:02AdGentic Podcast & Newsletter launches – Advertising in the age of AI agents
For years we’ve grappled with adverts, given them fancy names like Retail Media and Performance Marketing (or on marketplaces they’ve been dubbed Sponsored or Promoted products and listings), but now a new vista is opening up – Ads in your
ChannelX · Published 10/21/2026, 22:40Ask your warehouse. Get answers. StoreFeeder prepares to unveil D.A.V.E.
Ask your warehouse. Get answers. StoreFeeder is preparing to unveil D.A.V.E. showcasing a new way to interact with warehouse software using plain English. StoreFeeder will to reveal D.A.V.E., its new Plain English AI, in a live webinar on T
ChannelX · Published 10/19/2026, 20:35Google Universal Cart turns search engine into a marketplace
Google have launched Universal Cart in the U.S. including organising products from multiple stores into a single cart for checkout and payment. The Google Universal Cart is an intelligent shopping cart and a new hub for shopping on Google.
ChannelX · Published 10/19/2026, 19:57Ofcom freeze 2nd Class Stamp Price for consumers
Ofcom propose to extend the price cap for a 2nd Class Stamp at its current level for one year, following its expiration in March 2027. This doesn’t mean that the price won’t go up a little as it’s pegged to inflation, but there won’t be any
ChannelX · Published 10/19/2026, 17:479 Holiday Margin Plays Worth Stealing
Each holiday season, e-commerce brands set their sights on bigger numbers across traffic, orders, and revenue. However, there’s one number that equally deserves attention, too. Profit, the amount of revenue you actually keep. Between rising
ChannelX · Published 10/19/2026, 17:00Winning the Benelux Region with bol
The Benelux region, the Netherlands, Belgium and Luxembourg, is a surprisingly key player in European e-commerce. Together these three small, connected economies form one of Europe’s most digitally mature and commercially attractive online
ChannelX · Published 10/19/2026, 16:40Pinterest names Lauren Ogúndèkó to lead agency sales across Europe
Lauren Ogúndèkó has joined Pinterest as Senior Director of Agency Sales, Europe. In this role, Lauren will oversee Pinterest’s agency partnerships across the region, helping strengthen relationships with agencies and accelerate media invest
ChannelX · Published 10/19/2026, 16:34£1.2m Evri Group depot in Peterborough opened by MP
Evri Group has expanded its UK network with the opening of a new depot in Peterborough following the signing of a 10-year lease on a 95,950 sq ft unit at the logistics development Peterborough South. The depot, which began operation in Augu
ChannelX · Published 10/19/2026, 15:41Stratford-on-Avon best place to start a business
The local authority area of Stratford-on-Avon in the West Midlands has been named the UK’s leading entrepreneurial hotspot in new research from American Express, based on its combination of new business creation and business resilience. The
ChannelX · Published 10/14/2026, 13:57ZyG to invest $10,000 in media spend for 500 breakout brands
ZyG is a platform that scales ecommerce businesses from end to end. They identify ecommerce brands with strong scale potential and then partners with them. It’s tough to which brands truly have the potential to scale, executing that scale r
ChannelX · Published 10/14/2026, 00:24easyShop launched as Stelios takes on online shopping giants
Thirty years ago, Sir Stelios Haji-Ioannou launched easyJet to challenge the established airlines. Now, the founder of the easy family of brands is taking the same challenger philosophy into online shopping with easyShop.com, a new multi-ca
ChannelX · Published 10/13/2026, 18:58Vestiaire Collective boosts sales 5% with Photoroom standardised product shots
Photoroom have published results from its work with Vestiaire Collective, the global platform for pre-loved luxury fashion. Vestiaire Collective split its new listings into two random groups. One had its main photo edited by Photoroom, the
ChannelX · Published 10/13/2026, 18:49Anthropic dominates UK small business AI spending
There has been a massive surge in AI adoption, alongside a dramatic shift in provider preferences, with Anthropic surging ahead to capture more than half of all SME AI spending. This is according to research published by Capital on Tap whic
ChannelX · Published 10/13/2026, 17:53Ann Summers add discreet deliveries with InPost
InPost have partnered with British retailer Ann Summers to put more control into customers’ hands at checkout, giving them the freedom to choose where and how they receive their order. For those living in a flatshare or university accommoda
ChannelX · Published 10/13/2026, 16:34Last call for CustomerX, 14th-15th October
It’s your last chance to book for CustomerX, taking place this Wednesday and Thursday at Olympia London on 14-15 October. The conference will bring together senior leaders from across retail, hospitality, travel, leisure and technology to e
ChannelX · Published 10/12/2026, 22:49
