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Gorgias Chat Got a Makeover (Here's What Changed)
Gorgias’s Chat redesign increases engagement by 7.3% and dramatically lifts add-to-cart.
Gorgias 电商客服 · Published 10/25/2026, 07:55How To Calculate Net Promoter Score: NPS Formula, Tools, Tips
Learn how to calculate Net Promoter Score (NPS) with our NPS formula, tools, and tips. Measure customer loyalty and grow your business.
Gorgias 电商客服 · Published 10/05/2026, 21:3120 Most Important Ecommerce KPIs to Measure Growth
By providing insights for how your store is performing, ecommerce KPIs can serve as a roadmap to guide your strategy and help you meet your goals.
Gorgias 电商客服 · Published 10/05/2026, 21:317 Customer Service Roles & Their Responsibilities [Guide]
Discover the key customer service responsibilities for each role, from agents to managers. Learn how to excel in customer service with our comprehensive guide.
Gorgias 电商客服 · Published 10/05/2026, 21:319 Ways to Sell on Instagram for Free
Follow our 9 ways to sell on Instagram for free. Take advantage of this social platform to drive brand awareness, boost sales, and increase customer loyalty.
Gorgias 电商客服 · Published 10/05/2026, 21:31How to Write the Perfect Answer to Social Comments
Handling customer service via social media isn’t easy. You need to be personable, helpful, and polite. See examples of how to respond.
Gorgias 电商客服 · Published 10/05/2026, 21:31How We Built an International SaaS Salary Calculator
Like anything in your company, your compensation policy should reflect your company’s values. Here’s how we build a public salary calculator to reflect ours.
Gorgias 电商客服 · Published 10/05/2026, 21:31The Hidden Cost of Not Adopting AI in Ecommerce
77.2% of ecommerce leaders use AI daily. Non-adopters are losing time, trust, and revenue.
Gorgias 电商客服 · Published 10/05/2026, 21:31How Your CX Team Will Evolve with AI
Discover how AI can change your support team by handling repetitive tasks, allowing agents to focus on strategic, high-value work.
Gorgias 电商客服 · Published 10/05/2026, 21:31The Complete Guide to Helpdesk Automation for Ecommerce Support Teams
Explore helpdesk automation benefits, use cases, tools, and best practices for ecommerce support teams.
Gorgias 电商客服 · Published 10/05/2026, 21:31Using Social Commerce to Drive Growth & Revenue
This guide covers everything you need to know about navigating social commerce, how it works, its benefits, and tips for creating an effective strategy.
Gorgias 电商客服 · Published 10/05/2026, 21:315 Steps to Get Your Customer Support Ready for BFCM
Black Friday is a hectic time for support teams. Follow these 5 steps to prepare your BFCM customer service and boost efficiency during the holidays.
Gorgias 电商客服 · Published 10/05/2026, 21:31Why You Should Add Voice Support to Your Ecommerce Store
Empathy, accessibility, trust, and faster response times are the top benefits of implementing voice support.
Gorgias 电商客服 · Published 10/05/2026, 21:31Customer Service Benchmarks: What Ecommerce Brands Actually Achieve
Customer service benchmarks backed by real ecommerce data across FRT, CSAT, resolution rate, and more.
Gorgias 电商客服 · Published 10/05/2026, 21:31How to Make the Business Case for Your AI Agent
Learn which metrics prove AI agent ROI, from cost savings and team capacity to CX quality and revenue impact.
Gorgias 电商客服 · Published 10/05/2026, 21:31How to Audit Your Ticket Volume (and Actually Fix What's Driving It)
Ticket volume is the clearest measure of your support workload — and a signal of friction in your business. Here's how to track it, benchmark it by vertical, and reduce it without hurting CX.
Gorgias 电商客服 · Published 10/05/2026, 21:31Ask Your Helpdesk Anything: How to Use Claude or ChatGPT with Gorgias
Connect your Gorgias helpdesk to Claude, ChatGPT, or any LLM with Gorgias MCP and get answers from your support data in seconds.
Gorgias 电商客服 · Published 10/05/2026, 21:30Gaia for Zendesk: Diagnose and Fix Your AI Agent
A free tool from Gorgias that turns your Zendesk ticket history into ready-made AI Agent guidances, instructions, and procedures.
Gorgias 电商客服 · Published 10/05/2026, 21:30Small Business Customer Service: How to Handle It Solo
Everything small business owners need to set up a customer support system that saves hours without expensive software.
Gorgias 电商客服 · Published 10/05/2026, 21:307 CRO A/B Tests That Reduce Customer Support | Blend x Gorgias
Reduce customer support tickets before they happen. Learn 7 CRO A/B tests that answer buyer questions, boost conversions, and lighten support load for your team.
Gorgias 电商客服 · Published 10/05/2026, 21:30AI Copilots for Customer Service: How Gaia Is Different
AI copilots help support agents draft and resolve faster. Compare Intercom, Zendesk, Kustomer, and Gladly, and see how Gorgias Gaia takes a different path.
Gorgias 电商客服 · Published 10/05/2026, 21:30How We Built the Ecommerce AI Agent Benchmark
Gorgias tested 12 AI agents on 200+ live stores and 8,000+ conversations. See how the benchmark scores shopping and support, and why it's fully public.
Gorgias 电商客服 · Published 10/05/2026, 21:30
