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Introducing Fin 4: Customer Agent, Operator, and major upgrades to the Intercom helpdesk
At Pioneer 2026, we announced Fin 4, a major step toward a fully agentic customer experience.
Intercom 客服与 AI · Published 10/07/2026, 08:00Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents
We asked over 1,000 end users how they felt about interacting with AI Agents, how capable they think they are, and how much they trust them. Here are our findings.
Intercom 客服与 AI · Published 09/09/2026, 08:00Announcing Evals and Releases: Evaluate Fin before, during, and after you go live
Providing a complete evaluation system for Fin, you can now test changes before they go live, roll them out with control, evaluate every live conversation, and have confidence in the experience Fin delivers.
Intercom 客服与 AI · Published 08/13/2026, 08:00The 9 best tools for your early-stage startup tech stack in 2026
Learn how to create a foundational tech stack for your high growth and early-stage startup – starting with these top tools.
Intercom 客服与 AI · Published 08/04/2026, 08:00
