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Ofcom best and worst parcel firms for customer satisfaction
According to Ofcom’s fourth annual survey, while average overall customer satisfaction remains reasonably high at 75%, levels declined for the first time in three years, having held stable at 78% since 2023. People’s experiences can vary de
ChannelX · Published 10/27/2026, 20:05THG Fulfil and CDS Superstores Extend Partnership
THG Fulfil, a leading provider of Software-as-a-Service (SaaS) technology, robotics, and operations platforms built for global ecommerce and CDS Superstores, trading as The Range, wilko and Homebase have agreed a multi-year contract extensi
ChannelX · Published 10/27/2026, 19:31Strawberry AI Companions for non-technical teams
Strawberry has launched this morning with two key differentiators – It’s a European start up and it’s an platform for learning how to use AI tools for those that don’t know where to get started. Much as you may think I’m techy because I wri
ChannelX · Published 10/26/2026, 19:50Grindstore reports 61% fall in EU orders since new customs charges took effect
Steff Aquarone MP will take evidence to Parliament from North Norfolk-based Grindstore after visiting the business in Holt and hearing how dramatically its European trade has fallen—a decline he says underlines the cost of Britain remaining
ChannelX · Published 10/26/2026, 17:59Evri Group invests £32.2 million to strengthen Peak readiness
Evri Group has invested £32.2 million into infrastructure, technology, automation and operational capabilities so far this year and as it continues preparations for Peak. This forms part of an overall investment of 100 million for the finan
ChannelX · Published 10/26/2026, 17:38refurbed marketplace launches in the UK
We’ve been waiting a long time for this one, but at last refurbed is live in the UK! With the aim to make buying professionally refurbished products a mainstream alternative to buying new, UK shoppers will be able to access everything from
ChannelX · Published 10/23/2026, 16:00easyShop guarantees lowest peak shipping rates for UK retailers through Smart Send integration
easyShop.com, the new marketplace from the easy® family of brands, has teamed up with Parcel2Go to guarantee retailers selling in the UK the lowest shipping prices until the final Christmas posting dates. The partnership comes as sellers fa
ChannelX · Published 10/22/2026, 18:00The ‘Always Out Generation’ – Young adults away from home most of the week
New research from InPost UK reveals a growing disconnect between the way young adults live and the way parcels are delivered. Almost half of 18–30-year-olds surveyed are away from home during traditional 9am–5pm delivery hours at least four
ChannelX · Published 10/22/2026, 04:09Beyond the Product Feed – How Marketplace Partnerships Drive Category Growth
There’s no question that strategic alliances between retailers and marketplace partners deliver better outcomes for both customers and the businesses. – It goes without saying that shared category expertise, customer insight and strategic p
ChannelX · Published 10/21/2026, 23:02AdGentic Podcast & Newsletter launches – Advertising in the age of AI agents
For years we’ve grappled with adverts, given them fancy names like Retail Media and Performance Marketing (or on marketplaces they’ve been dubbed Sponsored or Promoted products and listings), but now a new vista is opening up – Ads in your
ChannelX · Published 10/21/2026, 22:40
