Topic watchlist

Pre-BFCM Promotions: 6 Ways to Build Sales and Stay in Control

Build sales before BFCM without losing control. Learn six promotion strategies, from early-access offers and bundles to unique codes and a promotion calendar.

Introducing Fin 4: Customer Agent, Operator, and major upgrades to the Intercom helpdesk

At Pioneer 2026, we announced Fin 4, a major step toward a fully agentic customer experience.

Analyze purchase orders in Shopify Analytics

You can now review and export purchase order data in Shopify Analytics. Three new reports help you understand your purchase orders: Purchase order costs shows ordered items, quantities, supplier costs, estimated taxes, and purchase order co

WordPress 7.1.3 Fixes 7 Vulnerabilities And 1 Critical Flaw via @sejournal, @martinibuster

WordPress 7.1.3 fixes seven security vulnerabilities and a critical bug affecting image uploads that can result in a fatal error. The post WordPress 7.1.3 Fixes 7 Vulnerabilities And 1 Critical Flaw appeared first on Search Engine Journal.

BigCommerce Payments Arrives in the UK and EMEA: More Ways to Get Paid, at Home and Across Europe

Open source is a competitive advantage for ecommerce brands

The next 5 years of commerce are being built on open source. Here's how to decide if it’s right for you.

Pay suppliers internationally from Balance

We have released International Payments from Balance for the US. This gives merchants a more cost-effective way to pay their international suppliers, with transparent pricing and no extra setup. International payments from Balance will let

Introducing Clone Order: A Faster Way to Recreate Orders (Open Beta)

Cross-border top sellers: half make money, half bleed?

A steel shovel squeezes into Amazon's top 10! How did it sell 24 million in a year? | "New" Seller Stories ⑱

In many people's minds, a steel shovel is a typical traditional manufacturing product: standardized products, transparent pricing, and a not particularly high technical threshold, with competition relying more on supply chain and cost. But Huating Zhonghui from Tangshan is trying to do things differently.

How eBay CEO Jamie Iannone turns feedback into ideas

In an interview with Fast Company, Jamie Iannone made it clear that listening is central to his management style.

Introducing a More Polished, Streamlined Checkout Experience

How to be the email they open on Black Friday

Black Friday is when inboxes go from manageable to overwhelming. The emails that cut through are more specific to the customer and the moment. Here's how to stand out.

Faster checkout, carts synced across devices via Shop

Shop can now verify who a shopper is while they're browsing your store, even before they make a purchase. For Shop users, this means checkout loads faster, carts sync across devices, sign-in is sped up with one-tap, and the Buy with Shop Pa

How To Calculate Net Promoter Score: NPS Formula, Tools, Tips

Learn how to calculate Net Promoter Score (NPS) with our NPS formula, tools, and tips. Measure customer loyalty and grow your business.

20 Most Important Ecommerce KPIs to Measure Growth

By providing insights for how your store is performing, ecommerce KPIs can serve as a roadmap to guide your strategy and help you meet your goals.

7 Customer Service Roles & Their Responsibilities [Guide]

Discover the key customer service responsibilities for each role, from agents to managers. Learn how to excel in customer service with our comprehensive guide.

9 Ways to Sell on Instagram for Free

Follow our 9 ways to sell on Instagram for free. Take advantage of this social platform to drive brand awareness, boost sales, and increase customer loyalty.

How to Write the Perfect Answer to Social Comments

Handling customer service via social media isn’t easy. You need to be personable, helpful, and polite. See examples of how to respond.

The Complete Guide to Helpdesk Automation for Ecommerce Support Teams

Explore helpdesk automation benefits, use cases, tools, and best practices for ecommerce support teams.

Using Social Commerce to Drive Growth & Revenue

This guide covers everything you need to know about navigating social commerce, how it works, its benefits, and tips for creating an effective strategy.

5 Steps to Get Your Customer Support Ready for BFCM

Black Friday is a hectic time for support teams. Follow these 5 steps to prepare your BFCM customer service and boost efficiency during the holidays.

Top 15 Shopify Apps To Optimize Your Ecommerce Store

Sorting through the Shopify app store to find the right tools for your business shouldn't feel like a full-time job. We've done the legwork — whether you're on Shopify or Shopify Plus.

Why You Should Add Voice Support to Your Ecommerce Store

Empathy, accessibility, trust, and faster response times are the top benefits of implementing voice support.